About us

Our Vision: Anyone facing or experiencing homelessness in South East London can access safe, stable accommodation.

Our Mission: We work alongside local people, providing opportunities for them to build the skills, knowledge and confidence needed to leave homelessness behind for good.

Our Approach to achieving our vision is to provide a friendly open door for people experiencing homelessness. We meet immediate needs, work with people early to prevent crisis, and support mental health and wellbeing. We build trust and work alongside our Members at their pace.

Our Values

We are called 999 Club for a reason. Everyone involved with the charity is a Member: people who use our services, staff, volunteers, trustees, donors and supporters.

We recognise that everyone brings unique strengths and viewpoints - and that working together makes us stronger.

This is reflected in our CLUB values, which shape how we work every day. They guide how we support Members, how we work with each other, and how we make decisions as an organisation.

• C — We Collaborate: We work together - inside and outside the organisation- to build connection and achieve better outcomes.
• L — We Listen: We listen with respect, value people’s experiences, and respond with care, honesty and clarity.
• U — We Uplift: We empower people by recognising their strengths, celebrating progress, and supporting them to move forward on their own terms.
• B — We Belong: We create a community where everyone feels welcome and recognised, where difference is valued, and where Members play an active role in shaping our services and decisions.