Work for us

Complex Intervention Worker

We're saying goodbye to one of our amazing team and looking to recruit an equally fabulous new member of staff who wants to work alongside people as they find their pathway to travel out of homelessness.

The 999 Club

The 999 Club has stood on the corner of Deptford Broadway for more than 30 years, working with and supporting the local community. Our focus now is on people who are street homeless, rough sleeping or precariously unhoused and those who have no recourse to public funds. We are the 999 Club and everyone connected to us belongs – they are all our members.

The Gateway

Our day centre, The Gateway, is open five days a week and provides a welcoming, safe and friendly space where our members can spend time away from their usual situation and sort out practicalities like getting laundry done, taking a shower, charging their phone and having something to eat. It’s where our Intervention Team are often based as part of their work, empowering our members.

The Intervention Team

Working alongside the Essential Services Team and an amazing team of volunteers the Intervention Team provide triage, assessment, holistic progression planning, advocacy and support for members of the Gateway, identifying and addressing their immediate housing situation as well as wider social, health and wellbeing issues with the ultimate aim of them finding a pathway out of homelessness.

Who We’re Looking For

We’re looking for someone who likes people, who cares about doing a good job and who wants to be part of a dynamic team, providing the best service possible. We want a team member with common sense, who is assertive, compassionate, has a sense of humour, a no- nonsense, positive attitude and who is looking to make a difference in their community.

We’re recruiting a Complex Intervention Worker to work alongside Gateway members who are experiencing homelessness with overlapping challenges such as addiction, trauma or mental ill health. This would best suit someone with experience or really solid transferable skills.

Why You Should Apply

This is an exciting opportunity to join the team as we evolve service delivery, creating clear pathways for people who have different journeys to travel out of homelessness.

The hours of work are Monday-Friday 08:45h-16:45h based at the 999 Club. On successfully completing probation, there is the possibility of working from home one day per week, dependent on the needs of the service.

Staff Benefits Include

• 27 days annual leave (plus Bank Holidays), increasing each year to a maximum of 30 days
• 3% pension contribution on qualifying income
• Employee Assistance Programme
• Cycle to Work scheme
• The opportunity to be part of a truly amazing team doing truly amazing work

Application Instructions

Go to https://www.charityjob.co.uk/jobs/999-club-/complex-intervention-worker/1073538?tsId=36

Make sure your covering letter gets us interested in you; don’t just rehash your CV, tell us about your amazing, unique and talented self. Top Tip - avoid using AI - it's unbelievably tedious to have to read loads of ChatGPT* letters saying practically the same thing. Put your covering letter in your own words; make it interesting and a joy to read. Basically, make it so good that by the end, we can’t wait to meet you. We look forward to reading it!

*Other AI chatbots are available!

• Permanent role
• Hybrid working from the 999 Club Deptford Broadway
• Part time, 4 days/30 hours per week
• Salary: £38,000 per annum FTE
• Closing date: 08th June 2026
• Interview dates: first round 18th June 2026, second round 25th June 2026

Want to use your Communications and Marketing skills to help combat the crisis of homelessness?

As increasing numbers of people continue to be forced into homelessness, we need a passionate and talented professional who can help us grow and strengthen our loyal supporter base at a critical time for the organisation.

Who We Are

The 999 Club is a small charity doing big things with local people facing homelessness. For over 30 years we’ve been in the heart of Deptford providing warm welcomes and wraparound services ensuring those who need us are given the best chance of leaving homelessness behind for good.

Our Gateway Drop-In Centre offers nutritious meals, laundry and medical facilities, showers, IT access, phone charging , a safe space to rest and a dedicated Women’s Sanctury.

When members feel ready, our team of expert staff are on hand to support them into suitable accommodation where possible, secure income via paid work or benefits, and provide immigration signposting for those who need it. Once housed, our Move+ programme continues to work with them to ensure they settle into new accommodation with the knowledge, skills, community and hope required to thrive in their new life.

We also run The Bridge, a free six-week evening mental health course open to anyone in the community experiencing mental distress. The programme provides a practical toolkit to support long-term mental wellbeing.

Job overview

This role will play a vital role in advancing 999 Club’s ambitious plans to enhance its status, reputation, and support among both existing and wider audiences. At this pivotal moment in the charity’s history, the postholder will work closely with the Head of Fundraising and Communications and the Members’ Committee to co-develop and implement a bold new communications and marketing strategy.

Building on a recent organisational rebrand, this role will ensure that the voices of those with lived experience remain central to the organisation’s messaging and identity. A key focus will be strengthening internal and external communication, uniting our diverse membership—which includes staff, clients, volunteers, trustees, and supporters—while also reaching new audiences through social media, direct marketing, PR, and media outreach.

A major priority will be the relaunch and expansion of the 999 Club’s Membership Scheme and Patrons Programme, designed to deepen awareness and support for 999 Club across Southeast London and beyond. Underpinning these efforts, the postholder will manage the Donorfy CRM database and ensure the ongoing maintenance and development of our WordPress website.

Key responsibilities

• Manage 999 Club’s social media across all major platforms, creating engaging content that amplifies member voices and resonates with wider audiences.
• Identify and sensitively share compelling stories that inspire support, avoid clichés and reinforce 999 Club’s themes of positivity, progress, and hope.
• Produce dynamic newsletter content that strengthens reader engagement and drives action.
• Work with the Head of Fundraising and Communications to eensure that all design and communications align with 999 Club’s brand style, visual identity, and tone of voice.
• Handle press enquiries and proactively promote 999 Club’s work across media channels.
• Grow our Patrons Programme so that it reflects 999 Club’s unique and diverse character and supports strategic growth.
• Develop and relaunch our Membership Scheme, securing partnerships with local businesses in Lewisham and Greenwich to boost visibility and support.
• Maintain and manage the Donorfy database, ensuring accurate donor records, reporting, and updates.
• Produce regular reports, data and analytics on social media and website activity to inform strategy.
• Identify opportunities for promotion and outreach, and represent 999 Club at events, festivals, and meetings.
• Maintain and update the WordPress website, applying best practices in SEO and accessibility.
• Support colleagues with research, case studies, consultations, and other initiatives.
• Stay at the forefront of digital trends by networking, researching, and attending CPD and training.
• Engage with the wider sector on regional and national campaigns.

To learn more & apply, please go to our Charity Jobs listing.

Closing Date: 08:00h Monday 06th July 2026

Interview Date: Tuesday 14th July - interviews will be in person, on site.