Summer Match Appeal

When computer says 'no' 999 Club step in...

By the time people arrive at our door, every system seems to have failed them. Every door has closed. Every computer has said ‘no’.

That’s where we step in.

999 Club offers real support, from real humans — experts in trauma, compassion and complex housing systems. We work alongside our members to clear the barriers between homelessness and home.

Donate today and help someone facing homelessness get the welcome, support and kindness they need, when they need it most.

DONATE NOW

DONATIONS DOUBLED BEFORE 26 AUGUST

Computer says no - that’s when we step in

Who your gift will support

Your gift will help local people overcome the practical barriers between homelessness and a safe, stable home.

Sometimes, the difference between homelessness and home is having someone in your corner who knows the ropes and won’t give up.

“

When Dave first came to 999 Club, he'd been homeless for two years.

Every day felt like a struggle. He was living with severe anxiety, having suicidal thoughts, and felt completely overwhelmed by the housing system. Forms, appointments and endless waiting lists seemed impossible to navigate alone.

Like so many people facing homelessness, Dave wasn't just without a home. He felt isolated, exhausted and out of options.

That's when he met one of our expert staff.

Together, they took things one step at a time managing to get Dave access to mental health support and vital appointments with the council. Our staff accompanied Dave to housing assessments and property viewings standing by his side every step of the way.

When obstacles appeared, someone was there beside Dave to help him keep moving forward.

Today, Dave has a home of his own.

He's rebuilding his confidence, reconnecting with other people, and regularly attends our Men's Talking Group, where he's making friends and becoming part of a supportive community.

A safe place to live changed everything. But first, Dave needed someone in his corner.

A pathway home

You’ve tried the chatbot. You’ve waited on hold for an hour. Now you’re typing everything out again in an online form but…….Computer says no.

We all know how impersonal, time-consuming and patience-testing it can be to get things done these days.

Now imagine trying to do it without:

ID or a passport
A phone
Access to WiFi
A laptop
A fixed address
A bank account
Fluent English
Any money
Somewhere safe to sleep tonight

This is the situation many people face before they find the 999 Club…

Local people, often overwhelmed and isolated, are trying to navigate complex systems while dealing with the daily reality of homelessness.

For hundreds of people across Lewisham and Greenwich, this is not fleeting frustration. It is their daily reality. Passed from pillar to post.

That’s when 999 Club steps in…

Every day, our team of experts work alongside local people to identify and overcome the barriers standing between homelessness and home. We work with over 1000 people each year to make sure they have the best chance of leaving homelessness behind them for good.

Our team is there...

When forms are confusing.

When appointments feel impossible to make.

When the system seems impossible to navigate.

When emails go unanswered.

We provide practical support, advocacy and persistence.

We help people find the next step forward. And the next. And the next.

We walk alongside our members on this path, because nobody should have to face homelessness alone.

Double your donation

If you make a gift before 23 August, your donation will be doubled.
Thanks to a generous match funder.

See the value of your gift

Your donation

Include Gift Aid if you're eligible

Your donation £50

Match funding +£50

Gift Aid +£12.50

999 Club could receive £112.50

If you're a UK taxpayer, Gift Aid can add 25p for every £1 you give, at no extra cost to you.

£7 becomes £14

This could buy someone a copy of their birth certificate, helping them access the housing team at the local council.

£55 becomes £110

This could help someone who is homeless get a new passport, so they can open a bank account.

£70 becomes £140

This could pay for our Housing Navigator for a full day, helping people take practical steps towards stable accommodation.

£140 becomes £280

This could pay travel expenses for 40 people to attend vital external appointments, such as flat viewings, medical and Home Office appointments.

£250 becomes £500

This could cover the cost of recovering essential ID documents for people we support over a six-month period.

£416 becomes £832

This could allow us to provide suitable clothing for our members for two whole months.

£900 becomes £1,800

This could cover one month of employment advice for more than 20 people who are keen to work.

And because 95p of every £1 donated is spent directly on services, your gift will have a real and lasting impact.

Support someone facing homelessness today

Please give before 23 August, and your donation will be doubled, helping twice as many local people navigate the barriers between homelessness and a place they can call home.