Reception Volunteers

Help people access the support they need

As a reception volunteer you will provide a warm welcome to clients and visitors entering the service. You will play an essential role in ensuring that our clients are heard and that their needs are understood, documented and communicated. Where necessary, you will provide appropriate interventions and referrals. You will conduct initial assessments with our new clients, making sure they are based on a thorough understanding of the person’s presenting and underlying needs. You will input to staff on the development of action plans and referrals, both in-house and external.

You will need excellent communication and administrative skills, confidence and enthusiasm and be capable of working with clients with varying degrees of vulnerability and challenging behaviour.

This is a great way to learn the skills needed for a career in health, social care or advocacy.

Your duties will include:

• Conducting initial assessments with clients
• Using the client record database
• Answering the phone
• Dealing with General enquiries which might include:
• Supporting clients with phone calls to banks and other agencies
• Supporting clients online
• Processing the client post
• Booking appointments with 999 Club support services

We’ll provide a full service induction, In-Form database training, and training in basic benefits awareness and basic awareness of support needs of homeless people.

We’ll also provide training in relevant skills and knowledge, supervision, and monthly reflective practice.

We’ll provide lunch, travel expenses and arrange a DBS check.

We ask you to commit to a minimum of one session a week for six months. Hours are Monday – Friday, 8:45am – 12:30pm or 12pm – 3:15pm or all day with a 45-minute lunch break.

How to apply

To apply to volunteer at the 999 Club, kindly click on the button below to apply via our online form or download an application form here and fill it in by hand and return to us.

Please include contact details of 2 people (not related to you) who can provide a brief reference for you, and email it to Zisca Burton: zisca@999Club.org.

Want to know more?